Chris Walsh - Head of IT at Beteire Flow Ltd - operator of the eflow brand

Head of IT at Beteire Flow Ltd

Nationality

Irish

Work category

Transport and Logistics

Education

Higher Diploma

Currently working as a Senior Executive managing technology delivery in Technical Services/maintenance, change management and applications development areas focusing on delivering measureable business value from IT.

Over 6 years experience in Contact Centre outsourcing activity covering IT/Telecommunications management and procurement, new business implementation, bid development and management, client relationship management and operations management.

Previously I worked in co-source activity managing and developing IT and facilities solutions for Contact Center incubation of SME and Blue chip clients such as Bank of Ireland, Eircell, eircom and Microsoft.

Chris Walsh's Professional Experience

2009 - Present

Beteire Flow Ltd - Head of IT

Head of IT for managment company contracted by he Irish government to manage the M50 barrier free tolling solution.

2009 - 2009

Chris Walsh Consulting LTD - Director

Delivering Program management for buiness process and/or IT transition and change programs.

Key Skills
Program Management
2007 - 2008

Multiflex/CPL - Operations Delivery Manager

Providing Business Process Outsource solutions within an IT framework.

Key Skills
Business Relationship Manager
2004 - 2007

Zomax - Business Relationship Manager

Responsibility for operations within the Customer Contact Center supporting EMEA and US consumers of retail products on behalf of my clients.

Key Skills
EMEA retail
2000 - 2004

Zomax - Telecommunications Manager

Procurement and development of the telecommunications and IT infrastructure/services to support business process.

Project management of application and infrastructure installations.

Development of relevant solutions associated with new business bids (pre-sales)

Vendor/Service price and contract management

Key Skills
Project Management Telecommunications
1998 - 2000

Call Centre solutions - Senior Technical Analyst

Responsibility for the management of all support processes within an outsourced environment.

Responsibility for technical projects managing the technical aspects of installation and configuration to support business process.

Management of vendors to supplementing in house technical expertise.

Technical consultant, analyst and trainer for external clients to the company.

Key Skills
Technical Consultant Trainer

Chris Walsh's Education and Qualifications

2006

Higher Diploma - Diploma in Business Management, Business

University of Leicester

1991

second level/high school education -

St Muredachs College

Chris Walsh's Additional Information

Awards

Shortlisted ICT excellence awards 2012 - IT Professional of the Year (Team)