Bruno Almeida

Fnac Portugal - IT Support Specialist

As part of a leading brand in cultural and technological products in Europe, I was responsible for client satisfaction regarding consumer electronic needs and support. Specialized in IT, both hardware and software skills acquired and developed over the years. Integrated also a great deal of knowledge in Telecom, especially with the emerge of the Android operating system. Fnac is a company demanding of excellent technical and verbal skills, as well as claims, complaints and problem solving skills were a must.

 After one year, I was able to assume other main rolls such as:
 Responsible for stocks regulation/reports and daily sales reports. Proposal of changes and ideas were also a requisition.
 Became one of the TOP 3 employees, each month for the remaining 2 years of service (in terms of sales performance/revenue and services sold – insurances over consumer electronics), in the store I represented.
 Responsible for securing products and prepare them to be displayed on store, according to merchandising polities, as well as campaign implementations guidelines and flash applications setup.
 Responsible for customer’s home IT supports.
 Some examples: Setup of home networks (Lan and Wifi), print sharing, DLNA setup, Microsoft and Apple products setup and configuration, solving of several hardware and software problems within and outside normal warranty (desktops, laptops, printers, cell phones).