Brigita Jakubauskaite - Receptionist

•Gained experience while managing the front desk and reception area
•Evaluating customer needs and recommending products and services to meet their requirements
•Managing daily cash handling, analyzing transaction to continuously found mistakes
•Dealing with customer queries and complaints, offering advices
•Transferring consumers to the appropriate departments
•Answering incoming calls and directing them to the appropriate people, also taking messages when required
•Dealing with all type of enquiries, questions and problems on the phone

•Gained experience in customer service and research
•General office duties such as: typing, filing, and handling incoming mail
•Maintaining and updating database
•Developing and finalizing documents under preparation and processing of documents and conducting business rules
•Organizing events, monitoring their movement and maintaining order
•Getting the information from the staff about progress and presenting it to department director
•Gained social confidence courtesy skills when dealing with customers
•Working under pressure, maintaining polite professionalism, even with difficult clients
•Managing the time during the busiest period

•Learned the value of team-work through liaising with colleagues
•Working unsociable hours at busy times means I can balance many tasks simultaneously.