Operations Manager at Chase Travel and Tours
NationalityIrish
Current locationIreland
Work categoryTravel and Tourism
EducationBachelor/Degree
Profile Activity
Well experienced and well seasoned international travel professional. Vast experience managing, developing, and training staff as well as developing effective business processes. Contracted hotels internationally for 10 years. Professional complaint resolution manager specialising in travel issues. Represent companies at international travel trade conferences with a personal professional reputation amongst accommodation suppliers.
Beverleigh Fly's Professional Experience
Chase Travel and Tours - Operations Manager
Reporting directly to the company directors, I am responsible for the operations, product, customer service, and groups departments, as well as other miscellaneous roles within the company. Chase Travel is an online accommodation wholesaler, used in 10 different countries on 4 different continents by 26,000 agents. As head of operations, it is my duty to ensure product quality, opportunity viability, customer satisfaction and agent satisfaction. My role is an all inclusive role with input into HR, operations, sales, and product development. Primarily responsible for ISO 9002 certification for the company. Introduced the CANI initiative (Continuous and Never-ending Improvement), which was implemented by all departments and turned basic administrative staff into profit making departments. Well regarded in the travel trade throughout the US, Ireland, UK and France, through conferences such as Pow Wow, ITB, and WTM.
Tour America - Office Manager
Jan 96 – Jan 06
One of the initial 4 starting employees of Tour America, starting as a reservations agent, moving into operations manager role, and eventually moving into the office manager position before leaving. Managed 40 staff with responsibilities in every department. Contracted accommodation and setup the airline consolidation department whereby Tour America acted as consolidator for Continental, Delta, and US Airways airlines. Also responsible for all other contracted airlines such as BA, Virgin, KLM, and Air France. Represented the company in court when required. Responsible for complaint resolution. Managed local representatives in the US for client arrivals. Assisted in the organisation of local trade show for Irish clients. Played instrumental role in the development of Cruise Holidays as a subsidiary of Tour America.
Club Travel - Sales Representative
Sept 95 – Jan 96
Selected from over 100 candidates to participate in Club Travel’s in-house training programme. Training included becoming proficient in GDS systems, introduction to IATA, airfares and ticketing, destination training, and other travel related areas. As one of the top graduates from the programme, was offered permanent contract with the company.
John Cassidy Travel - Work Experience
Sept 94 – May 95
Work experience while undertaking course in Travel and Tourism in Marino College
Beverleigh Fly's Education and Qualifications
Bachelor/Degree - Communications and Law
University College Dublin
Diploma - travel and tourism
All Hallows College
Beverleigh Fly's Additional Information
Interests
Professional development skills and courses
Ladies GAA for St Lawrence O’Toole’s
Awards
Certified at all levels for Worldspan and Sabre
PSARA Certification for Cruises
IATA recognised for fares calculation
Professional health and safety training
Professional management training