Antonio Gemelli - Customer support

Web Analyst, at Atos for Rai.tv

Nationality

Italian

Current location

Ireland

Work category

IT and Technology

Profile Activity

My name is Antonio Gemelli,
I am an Italian male and I have recently moved to Ireland.
I have a good level of English and I’m a very willing hard worker,
enthusiastic and motivated.
I’m currently looking for a job in the IT as Linux Administrator or
similar, as I have experience in IT working in Ericsson and Atos for Rai.tv in Italy.

Antonio Gemelli's Professional Experience

2009 - 2013

Atos for Rai.tv - Web Analyst,

Analysis of the streams broadcast direct on
web, by monitoring platform Nagios server rai.tv for the control in real-time streaming of the proper
delivery of direct, control and
analysis of the content posted by rai editorial (news, teletext,
rai.tv direct channels, direct mobile, chat, events, etc.).
Management by ticket (opening-closing-resolution-analysis) for
problems of various kinds on the platforms used for the delivery of
services (Akamai, openboxes, Mediapolis.).
Problem-solving using remote assistance and / or telephone to users of various locations for analysis
and resolution relative to the malfunction
platforms used for publishing content, delivery
stream flows, abnormalities of various types. Analysis of the streams
direct broadcasting of web monitoring platform nagios
pergestione (opening-closing-resolution-analysis) of the tickets for problems
RaiNet platform.
Business or sector Telecommunications

2008 - 2009

Ericsson for H3g - Analyst of Billing systems, Ericsson Italy

third level Application support (IT Operation) of BILLING/ EAI / CRM area.
Tracking of problems with analysis of malfunctions, participations of restore in stable situations.
Management and troubleshooting for the flows business (EAI) relatively to the Billing area of H3G, let
alone maintenance and optimization of the Work Around for the resolution of error tasks relatively to
the single one steps. Problem Solving of Billing Singl.eView platforms , Tertio, Provident, MNP
Number Portability - HP-UX Systems. Monitoring of Billing applications area.
third level support to users for the password or login grant, verifying the congruence of the
malfunctioning signals and let alone verification with scripts constructed on measure (SQL) as far as
the base of the data. Management signals through TTS (Remedy, OMAR/IRMA). Management of the
side flows provisioning CRM on platform PEOPLESOFT. Management flows of business
(troubleshooting, testing ) on Tibco-EAI platform. Management flows of provisioning (troubleshooting,
testing) towards net elements. Management for Provisioning reclamations on HLR/FNR.third level Application support (IT Operation) of BILLING/ EAI / CRM area.
Tracking of problems with analysis of malfunctions, participations of restore in stable situations.
Management and troubleshooting for the flows business (EAI) relatively to the Billing area of H3G, let
alone maintenance and optimization of the Work Around for the resolution of error tasks relatively to
the single one steps. Problem Solving of Billing Singl.eView platforms , Tertio, Provident, MNP
Number Portability - HP-UX Systems. Monitoring of Billing applications area.
third level support to users for the password or login grant, verifying the congruence of the
malfunctioning signals and let alone verification with scripts constructed on measure (SQL) as far as
the base of the data. Management signals through TTS (Remedy, OMAR/IRMA). Management of the
side flows provisioning CRM on platform PEOPLESOFT. Management flows of business
(troubleshooting, testing ) on Tibco-EAI platform. Management flows of provisioning (troubleshooting,
testing) towards net elements. Management for Provisioning reclamations on HLR/FNR.

Key Skills
remedy, singl'eview,hpopenview,oracle,billing,corm