Antonio Andrade - Looking for permanent / contract work, short or long term as a Local Deskside Customer Support.

Customer Field Engineer (ECD Team) at IBM Ireland

Nationality

Portuguese

Work category

IT and Technology

Profile Activity

Antonio Andrade's 2nd Level Seibel CRM Customer and Database Helpdesk Support role at IBM (2002 - 2004)

2 weeks Siebel CRM Database course in Staines England.

Supporting customer in day to day issues and escalation and testing and escalating technical problems with database back to USA.

Supporting both IBM users and Partners of the Siebel CRM Database.

IBM Siebel CRM Second level Support
Escalating production issues to USA
Resolving customer issues in IBM EMEA.

Company

ibm

ibm - India

SkillMap®

 

IBM

(7 years)

CRM

(3 years)

EMEA

(6 years)

technical problems

(3 years)
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7 years
3 years
6 years
3 years