Amy Ewing - ISS Student

Apple Advisor at NCO Financial Systems

Nationality

American

Work category

IT and Technology

Education

Bachelor/Degree

Profile Activity

Amy Ewing's Apple Advisor role at NCO Financial Systems (2009 - 2011)

Principal Responsibilities
Communicate via inbound and outbound emails and live web chats with
consumers.
Provide prompt resolution to customer inquiries by providing appropriate and
accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job
effectively.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated emails or
chats.
Escalate customer complaints and/or emails through the appropriate channel
to management.
Knowledge, understanding, and compliance with all applicable Federal, State,
and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of
improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

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