Amy Ewing - ISS Student

Apple Advisor at NCO Financial Systems

Nationality

American

Work category

IT and Technology

Education

Bachelor/Degree

Profile Activity

Wanting to find a company that desires an individual who is anxious to learn and achieve goals in computer networking systems/software. To enhance effectiveness and productivity in the company. To grow within the company and be a valuable asset.

Administrative skills
Microsoft Office 2003 Suite Typing 50+
Switchboard Organizing Skills
Customer Service Microsoft Office 2007
Technical Skills
Installation/Configuration of Vista and XP
Other skills
Multi- tasking Verbal/Non verbal communication skills
Avid Listener Dependable

Amy Ewing's Professional Experience

2009 - 2011

NCO Financial Systems - Apple Advisor

Principal Responsibilities
Communicate via inbound and outbound emails and live web chats with
consumers.
Provide prompt resolution to customer inquiries by providing appropriate and
accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job
effectively.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated emails or
chats.
Escalate customer complaints and/or emails through the appropriate channel
to management.
Knowledge, understanding, and compliance with all applicable Federal, State,
and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of
improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

2007 - 2007

WireWay Husky(PMI) - Human Resources Clerk

I assisted the human resources manager in the office, using their database Abra, for end of year taxes. Sorted, delivered, and sent outgoing/incoming mail to employees in office. I assisted office manager with tasks and alternated between switchboard, faxing, and email delivery.

Key Skills
human resources Human Resources Manager Office Manager Switchboard
2007 - 2007

WireWay Husky(PMI) - Human Resources Clerk

I assisted the human resources manager in the office, using their database Abra, for end of year taxes. Sorted, delivered, and sent outgoing/incoming mail to employees in office. I assisted office manager with tasks and alternated between switchboard, faxing, and email delivery.

Key Skills
human resources Human Resources Manager Office Manager Switchboard
2006 - 2006

Packaging Unlimited - Inventory Supervisor

* Keeping Inventory of product in warehouse.
* Transferring data in computer database.
* Working with QA and production line for best results of consumers product.

Key Skills
data
2006 - 2006

Packaging Unlimited - Inventory Supervisor

* Keeping Inventory of product in warehouse.
* Transferring data in computer database.
* Working with QA and production line for best results of consumers product.

Key Skills
data
2005 - 2006

Perrigo Heating & Air Conditioning - Secretary Assistant

Answering phone lines, communicating with drivers via nextel radio, file updates, dictating and typing proposals, accounts receivable, faxing, MS Office, and Quick Books.

Key Skills
accounts receivable Drivers MS Office typing
2005 - 2006

Perrigo Heating & Air Conditioning - Secretary Assistant

Answering phone lines, communicating with drivers via nextel radio, file updates, dictating and typing proposals, accounts receivable, faxing, MS Office, and Quick Books.

Key Skills
accounts receivable Drivers MS Office typing
1997 - 2000

Catawba Heights Baptist Church - Preschool Teacher

for the two year old room. I attended to the
needs of each individual child according to their development.
Planned daily activities for motor skill development,
language development, organizational skills, and supervised outside activities

1997 - 2000

Catawba Heights Baptist Church - Preschool Teacher

for the two year old room. I attended to the
needs of each individual child according to their development.
Planned daily activities for motor skill development,
language development, organizational skills, and supervised outside activities

Amy Ewing's Education and Qualifications

2013

Bachelor/Degree - ISS, Infomation Systems Securities

ITT Technical Institute

Honors, Gamma Beta

2009

Bachelor/Degree - CNS, Information, Administration

ITT Technical Institute

Bachelor/Degree - Bachelor of Science, Internet Securities

ITT Technical Institute

Bachelor/Degree - Bachelor of Science, Internet Securities

ITT Technical Institute

Amy Ewing's Additional Information

Interests

I enjoy experimenting with new software, web applications

Memberships

Gamma Beta Phi