Aidan Walsh - Former Anti-Fraud Analyst

Anti-Fraud Analyst at RSA Security

Nationality

Irish

Current location

Ireland

Work category

IT and Technology

Education

Bachelor/Degree

Aidan Walsh's CPU Technical Support Agent role at Apple Operations Europe (2007 - 2007)

Joined as a member of Apple’s UK CPU Technical Support team providing telephone based assistance to UK and Irish based customers and users of iPod and Mac computers. The position involved providing support to customers to resolve issues as quickly as possible and working with Senior Product Specialists where further technical support was required.

Primary Duties involved:
• Provide support for all queries involving iPod and iTunes software on Windows and OS X
• Provide support for hardware related issues for iMac, Macbook, Macbook Pro and Mac Mini
computers
• Provide support for all queries regarding OS X 10.3, 10.4 and 10.5
• Provide support for iLife applications for OS X (iPhoto, iMovie, Garageband & iDVD)

Company

Apple Operations Europe

Apple Operations Europe - Cork, Ireland

There were ideas about the way computers worked. We changed them. There were ideas about how music could be played. We changed them. There were ideas about what a phone was. We changed them. You get t…