Quality Manager at TeliaSonera International Carrier
NationalityLithuanian
Work categoryCustomer Service
EducationBachelor/Degree
Profile Activity
Agne Almroth's Quality Assurance Officer role at TeliaSonera International Carrier (2005 - 2013)
Being responsible for the service quality I took care of the following: initiated improvements and process/ routine/ system changes based on customer feedback; worked with the customer satisfaction program - Net Promoter Score - customer surveys and feedback results, did KPI monitoring and reporting. Also monitored service performance according to SLAs using Oblicore. Have driven internal promotional campaign to increase awareness of NPS program. Have written and updated many customer communication documents.
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SkillMap®
CRM(9 years) |
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quality manager(9 years) |
| 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |