Agne Almroth - Looking for an exciting job within communications and customer service.

Quality Manager at TeliaSonera International Carrier

Nationality

Lithuanian

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Agne Almroth's Quality Assurance Officer role at TeliaSonera International Carrier (2005 - 2013)

Being responsible for the service quality I took care of the following: initiated improvements and process/ routine/ system changes based on customer feedback; worked with the customer satisfaction program - Net Promoter Score - customer surveys and feedback results, did KPI monitoring and reporting. Also monitored service performance according to SLAs using Oblicore. Have driven internal promotional campaign to increase awareness of NPS program. Have written and updated many customer communication documents.

Company

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SkillMap®

 

CRM

(9 years)

quality manager

(9 years)
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
9 years
9 years