Agne Almroth - Looking for an exciting job within communications and customer service.

Quality Manager at TeliaSonera International Carrier

Nationality

Lithuanian

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Agne Almroth's Professional Experience

2005 - 2013

TeliaSonera International Carrier - Quality Manager

As a Quality Manager I had resposibility for service improvement implementation, customer documentation updates, worked with the Net Promoter Score program, used various CRM systems.

Key Skills
CRM quality manager
2005 - 2013

TeliaSonera International Carrier - Quality Assurance Officer

Being responsible for the service quality I took care of the following: initiated improvements and process/ routine/ system changes based on customer feedback; worked with the customer satisfaction program - Net Promoter Score - customer surveys and feedback results, did KPI monitoring and reporting. Also monitored service performance according to SLAs using Oblicore. Have driven internal promotional campaign to increase awareness of NPS program. Have written and updated many customer communication documents.

Key Skills
CRM quality manager