Agne Almroth

TeliaSonera International Carrier - Quality Manager

As a Quality Manager I had resposibility for service improvement implementation, customer documentation updates, worked with the Net Promoter Score program, used various CRM systems.

TeliaSonera International Carrier - Quality Assurance Officer

Being responsible for the service quality I took care of the following: initiated improvements and process/ routine/ system changes based on customer feedback; worked with the customer satisfaction program - Net Promoter Score - customer surveys and feedback results, did KPI monitoring and reporting. Also monitored service performance according to SLAs using Oblicore. Have driven internal promotional campaign to increase awareness of NPS program. Have written and updated many customer communication documents.

Bachelor/Degree - ,

Haaga Helia University of Applied Sciences, Helsinki

Bachelor/Degree - Hospitality Management

Haaga Helia University of Applied Sciences, Helsinki

Learnt the specifics of the business within the hospitality industry and customer service sector. Learnt to organise events. Meanwhile worked at the restaurant that was awarded "The best personnel".

Bachelor/Degree - Bachelors, English Pedagogics

Jonusas Radvila College

Bachelor/Degree - Bachelors, English Pedagogics

Jonusas Radvila College

Links

• Linkedin Profile - http://www.linkedin.com/in/agnealmroth
• Linkedin Profile - http://www.linkedin.com/in/agnealmroth

Interests

I have a great interest in communications and webdesign.